1. Contract Agreement
Before commencing any project, Alchemy Imageworks requires clients to submit a signed project estimate or initial invoice, along with a deposit equal to 50% of the total project estimate. The signed estimate or invoice constitutes a binding agreement between Alchemy Imageworks and the client, clearly defining the scope, deliverables, and terms of the project. No work will begin until these conditions are met.
2. Client Responsibilities
2.1 Graphic Design for Print
Clients are responsible for providing all necessary text content, including names, titles, phone numbers, addresses, and additional messaging details. Text, photographs, or specialized graphics requirements must be submitted in the requested format during the initial stages of the project or as specified on the Ordering Advice page.
2.2 Website Content
Clients are responsible for supplying all text content and unique graphics, such as logos or photographs, required for website development. While Alchemy Imageworks will create custom web graphics to align with your corporate image and color scheme, the client must provide any proprietary or unique materials relevant to their business.
2.3 Text Content Assistance
Alchemy Imageworks understands that writing content can be challenging for many small business owners. If needed, clients may provide bullet points or brief descriptions, and our team will assist with refining and developing the content. Additional copywriting services may be subject to fees, which will be outlined and approved beforehand.
3. Payment Policy
The remaining balance of the project total (minus the 50% deposit) is due within 15 days of project delivery. Failure to make payment within this timeframe will incur a late fee of $50, applied every 15 days thereafter until the balance is paid in full. Alchemy Imageworks reserves the right to withhold project deliverables, revoke usage rights, or suspend services in the event of non-payment.
4. Cancellation Policy
If a client wishes to cancel a project after submitting a signed estimate or invoice, the following terms apply:
- If work has already begun, a cancellation fee equal to 30% of the total project estimate will be charged.
- The initial 50% deposit is non-refundable.
- Any additional expenses incurred by Alchemy Imageworks up to the point of cancellation will be billed to the client.
5. Revisions and Approvals
Alchemy Imageworks allows for up to three rounds of revisions as part of the agreed project scope. Additional revisions beyond this limit will be billed at an hourly rate, which will be disclosed prior to further work being undertaken.
Clients are responsible for providing timely feedback and approvals. Delays caused by the client’s failure to respond within the agreed-upon timelines may result in extended project timelines or additional fees.
6. Rights to Promote
Alchemy Imageworks reserves the right to use screenshots, graphics, logos, or photographs of completed projects for promotional purposes, including portfolios, social media, and marketing materials. If a client wishes to opt out of this clause, a written agreement must be established before the project begins.
7. Stock Images and Additional Purchases
Alchemy Imageworks may purchase stock images, fonts, or other design assets required for a project. These expenses will be charged to the client at cost, plus a 20% procurement fee. All purchases will be pre-approved by the client before being finalized.
8. Project Timelines
Alchemy Imageworks will provide an estimated timeline for project completion. However, delays caused by client inaction, lack of communication, or failure to provide necessary materials may result in extended timelines. Alchemy Imageworks is not liable for delays beyond its control.
9. Limitation of Liability
Alchemy Imageworks shall not be held liable for any direct, indirect, incidental, or consequential damages arising from the use of its services or deliverables. The client assumes all responsibility for ensuring the final product meets their specific requirements and complies with applicable regulations.
10. Privacy Policy
Alchemy Imageworks respects the privacy of its clients. Any personal or business information collected will be used solely for communication and project purposes. Client information will not be shared with third parties without prior consent.
11. Dispute Resolution
In the unlikely event of a dispute, Alchemy Imageworks encourages resolution through good faith negotiations. If an agreement cannot be reached, disputes will be subject to the jurisdiction of courts in Alberta, Canada.
12. Amendments to Terms
Alchemy Imageworks reserves the right to update or amend these terms and conditions at any time. Clients will be notified of any changes, and continued engagement in services constitutes acceptance of the updated terms.